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SDVOSB TECH
Technology Infrastructure & Support
24/7 We're here for you
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Award-winning tech support
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Veteran Owned and Operated
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35 years Staff Experience
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Nationwide
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On-site and Online Support
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Certified Training
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CyberSecurity Experts
ICS: Industrial Control System
SDVOSB Materials, Technology & Supply LLC
Award Winning,100% Service Disabled, 100% Veteran Owned, Small Business
Building Through Innovation
Award-winning SDVOSB Materials Technology & Supply LLC founded in 2017 with stable growth) is a Certified Diversity Supplier and digitally-driven integrator of High Tech Environment solutions to plan, design, integrate, and manage systems, facilities, supplies and equipment in government, science, research, healthcare, safety, and education markets. From training to innovative Cyber Safety and Virtual Reality (VR), AI, and the Internet of Things (IoT) connected devices, we foresee our growing tech-rich network of industry professionals, industry-specific capabilities, e-commerce support and IT management services to enable our clients to work effortlessly with advance technology.
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Overview of Technical Support
Technical support, often referred to as tech support, is our speciality service that helps users resolve issues with products like computers, electronics and software. We can provide various channels, including call centers, online chat, and email. We also have forums for peer-to-peer assistance, which can help reduce your workload on formal support channels.
Technical Support Specialists
Our technical support specialists perform a variety of tasks to assist customers. Their main responsibilities include:
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Diagnosing and repairing faults in hardware and software
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Troubleshooting technical issues
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Installing and configuring systems
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Providing timely feedback to customers
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Documenting solutions and processes
Multi-Level Technical Support
Technical support is often organized into tiers to improve efficiency. Each tier handles different levels of complexity:
Tier LevelDescription
Tier IFirst point of contact; handles basic issues and gathers customer information.
Tier IIMore experienced technicians; deals with complex problems and assists Tier I.
Tier IIIExpert level; addresses the most difficult issues and supports lower tiers.
Tier IVOften involves external vendors for specialized support.
Skills Available
Our technical support specialists have a mix of technical and interpersonal skills, including:
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Strong problem-solving abilities
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Excellent communication skills
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Knowledge of hardware and software systems
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Ability to work under pressure
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Customer service focus
These skills are essential for effectively assisting customers and ensuring smooth operations within an organization.
Roderick H. Mahr Jr. is a systems engineering data-scientist with hands-on experience supporting secure, scalable technology environments across government-adjacent, and business operations. Roderick's background includes systems administration, Active Directory management, endpoint configuration, SOC operations, and technical support, with experience using tools such as Splunk, Palo Alto firewalls, pfSense, MECM, and Microsoft Admin. His combined technical and operational skill set positions him well to contribute to AI-driven systems engineering, automation, robotics, compliance, and secure infrastructure development for our clients.
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Mr. Jankowski is a data sciences professional currently working with us as a consultant while at the Johns Hopkins Applied Physics Laboratory (APL). It is a not-for-profit university-affiliated research center (UARC) that provides solutions to complex national security and scientific challenges with technical expertise and prototyping, research and development, and analysis. A leader in cybersecurity, networking and AI, John’s background includes AWS Certified Solutions Architect and Cisco Certified Network expert and Foundational Cybersecurity Technologies (GFACT) graduate. He is also an AWS Certified Cloud Practitioner and CompTIA Security + certified as well as GIAC Certified incident Handler (GCIH) and Foundational Cybersecurity Technologies (GFACT).
Diversity Supplier Certifications
SDVOSB-Medical
Medical
Health hospital
Clinic
patient
behavioral
pathology
radiology
blood
surgery
mental
oncology
infection control
waiting
bariatric
Hub Zone Laboratory
HUBZone Laboratory
SDVOSB laboratories
HUBZone lab
NIH
CDC
USDA
FDA
animal health
vivarium
biosafety
fume hood
thermo fisher scientific
Alternative DesignAnimal housing equipment, material handling equipmentBakerBiological Safety Cabinets, Clean Benches, Glove Boxes, IncubatorsBakerBiological Safety Cabinets, Clean Benches, Glove Boxes, Incubators
Animal Care SystemsVentilated Mouse & Rat Housing SystemsFollett/VectorIce Machines, Refrigerators, FreezersBenchmark ScientificBalances, Scales, Shakers, Mixers, Homogonizers, Hotplates, Stirrers
BakerBiological Safety Cabinets, Clean Benches, Glove Boxes, IncubatorsMemmertIncubators, Climate Chambers, Heating/Drying OvensConsolidatedAutoclaves/Sterilizers, Water Purification & Conservation Systems
Benchmark ScientificBalances, Scales, Shakers, Mixers, Homogonizers, Hotplates, StirrersMetroShelving, Carts, Mobile Work Centers, Storage SolutionsFollett/VectorIce Machines, Refrigerators, Freezers
BetterBuiltCage/Tunnel Washers, Automation, Bedding/Waste Delivery and Removal SystemsMieleGlassware & Undercounter WashersMemmertIncubators, Climate Chambers, Heating/Drying Ovens
ConsolidatedAutoclaves/Sterilizers, Water Purification & Conservation SystemsMopec/MortechMorgue & Pathology Equipment, RefrigerationMetroShelving, Carts, Mobile Work Centers, Storage Solutions
Follett/VectorIce Machines, Refrigerators, FreezersOHAUSBalances, Scales, Shakers, Mixers, Homogonizers, Hotplates, StirrersMieleGlassware & Undercounter Washers
MedresHumane Rodent Euthanasia SystemsSentry Air SystemsClass I Enclosures, PCR Hoods, Ductless Fume HoodsOHAUSBalances, Scales, Shakers, Mixers, Homogonizers, Hotplates, Stirrers
MemmertIncubators, Climate Chambers, Heating/Drying OvensTOMISteraMist Disinfection Systems, Activated Ionized H202Sentry Air SystemsClass I Enclosures, PCR Hoods, Ductless Fume Hoods
MetroShelving, Carts, Mobile Work Centers, Storage SolutionsTOMISteraMist Disinfection Systems, Activated Ionized H202
MieleGlassware & Undercounter Washers
Mopec/MortechPathology, Necropsy and Dissection Equipment
OHAUSBalances, Scales, Shakers, Mixers, Homogonizers, Hotplates, Stirrers
ParkBioGnotobiotic Isolators, Specialty Chambers and Carts
Sentry Air SystemsClass I Enclosures, PCR Hoods, Ductless Fume Hoods
SE Lab GroupAnimal Watering Systems
TOMISteraMist Disinfection Systems, Activated Ionized H202
Keywords:Incubator, centrifuge, autocalve, sterilizer, biosafety cabinet, fume hood, laminar flow hood, isolator, balance, scale, stirrer, shaker, homogonizer, refrigerator, freezer, cold room, environmental room/chamber, hotplate, glassware washer, shelving, icemaker, ultralow freezer, water bath, animal housing, animal runs, animal caging
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"Service-Disabled Veteran-Owned Small Business" (SDVOSB) For a veteran who suffers a disability while in military service, the US Government has deemed it is its moral obligation to provide the disabled veteran a range of benefits designed to ease the economic and other losses and disadvantages incurred as a consequence of the disability, including business opportunities.
HUBZone is a United States Small Business Administration (SBA) program for companies that operate and employ people in Historically Under-utilized Business Zones (HUBZones).The primary goal of the program is to create incentives for the U.S. federal government to do contracting with businesses that operate and create jobs in communities with statistically proven economic needs.
Certified MWS-BE
In support for our communities, we are a SBA Certified HUBZone Business,
and are located in a U.S. Department of Housing and Urban Development (HUD) QCT qualified tract.
Commercial | Industrial Certification
Forget Me Not
James Hendon, Director Emeritus of the New York University Veterans Future Lab, currently the New York City Commissioner of the Department of Veterans Services, and US Army Reserve (Lieutenant Colonel)
Harrison Kendall's SDVOSB Materials is a fast-growing procurement, logistics and installation company that is part of the Veterans Future Lab business incubator. Their mission to support Disabled Combat Veterans through company growth, job creation and training is one we are proud to support through our program.
WHAT PEOPLE SAY
DASNY (Dormitory Authority of the State of New York)
Thank you and your team for all the hard work and taking on this project at basically a moment’s notice. I know there were a lot of obstacles that were put in the way and I can imagine some frustrating events. I appreciate you guys reaching out to verify and inquire about all the uncertainties to make sure we were all on the same page
Elise Sutherland, Health Management Projects, Cerebral Palsy Associations of NYS
The quality of service and materials provided by your company ensured our ability to actualize our goal. We are grateful for your efficient, gracious customer service, the level of detail, collaboration, and accountability you have demonstrated regarding this intensely structured project. We could not conduct our business without you! Due to our positive relationship with you, we would most certainly like to continue our work together and recommend your service to other companies and contacts. Our team could not be more satisfied with your work, and we look forward to continuing this relationship!
DASNY (Dormitory Authority of the State of New York) & Capital District Youth Center, Albany NY
They did a great job and improved efficiency and cleanliness of the workspace since the first day.
Onur Oncer, Laboratory Manager (retired), University of Arizona College of Medicine – Tucson, induced Pluripotent Stem Cells (iPSC) Lab at the Sarver Heart Center, and US Army Combat Veteran.
SDVOSB Materials gave us excellent service with an unparalleled solution for our lab, and they were great to work with.
I highly recommend Harrison and his team.